How ordering works
The end-to-end journey from a retailer browsing your collection to a gown dispatched from your factory.
Every order follows the same path through Labels.io. Understanding it makes the rest of these docs click into place.
A stockist browses your collection
Your retailer signs into your branded portal and opens The Collection — your full catalogue with photography, sizes and their trade prices (each stockist sees only their own discount and terms).
They configure a made-to-order gown
Opening a style launches the configurator: size, colour, split sizing, made-to-measure, and every chargeable option. The price updates live as they build the order, using your pricing rules. Fit Finder turns a bride's measurements into a recommended size.
They choose a delivery speed and submit
The retailer picks a lead-time band — or defers to a later week for a wedding that's further out — and the order carries a realistic estimated delivery date. Submitted against a bride and a wedding date, it lands in your studio queue — structured, priced and ready.
You confirm it
In your studio, you review the order and confirm it (or amend / cancel). Confirming raises an invoice, emails your factory the price-masked production spec, and releases the gown to the factory queue.
Your factory makes it
The factory reads the spec straight from the email — a no-login link lets them view, print and confirm receipt. Signed in, they work a price-masked, deadline-sorted queue — style, size, options and ship-by date, never the money — advancing each gown through cutting, production, quality check and dispatch.
Everyone stays in the loop
As the studio and factory move each order forward, the stockist follows it down a production timeline with notifications at every stage, and the studio is emailed too. Questions and change requests live in a message thread on the order. No more "where is my gown?" phone calls.
Money is always recomputed
Prices shown in the configurator are live estimates. When an order is submitted, every line is re-priced on the server from your current price lists, so the total on the order is always authoritative — never a stale client figure.
Next
- Roles & access — who does each of these steps
- Placing an order — the retailer's side in detail
- Orders & production — the studio's side in detail