How ordering works
The end-to-end journey from a retailer browsing your collection to a gown dispatched from your factory.
Every order follows the same path through Labels.io. Understanding it makes the rest of these docs click into place.
A stockist browses your collection
Your retailer signs into your branded portal and opens The Collection — your full catalogue with photography, sizes and their trade prices (each stockist sees only their own discount and terms).
They configure a made-to-order gown
Opening a style launches the configurator: size, colour, split sizing, made-to-measure, and every chargeable option. The price updates live as they build the order, using your pricing rules. Fit Finder turns a bride's measurements into a recommended size.
They choose a delivery date and submit
The configurator only offers delivery dates your lead times can actually hit. The order is submitted against a bride and a wedding date, and lands in your studio queue — structured, priced and ready.
You confirm it
In your studio, you review the order and confirm it (or amend / cancel). Confirming raises an invoice and releases the gown to your factory queue.
Your factory makes it
The factory works from a price-masked queue — they see the style, size, options and ship-by date, never the money. They advance each gown through cutting, production, quality check and dispatch.
Everyone stays in the loop
As the studio and factory move each order forward, the stockist follows it down a production timeline and receives in-app notifications. No more "where is my gown?" phone calls.
Money is always recomputed
Prices shown in the configurator are live estimates. When an order is submitted, every line is re-priced on the server from your current price lists, so the total on the order is always authoritative — never a stale client figure.
Next
- Roles & access — who does each of these steps
- Placing an order — the retailer's side in detail
- Orders & production — the studio's side in detail