Tracking your orders

Once you've submitted an order, My Orders is where you follow it. No more emailing the studio to ask where a gown is.

Finding an order

The search box on My Orders finds an order by bride name, order reference or style — type any part of it.

The production timeline

Each order shows a four-stage timeline that fills in as the studio and factory progress it:

Order placed → Confirmed → With production → Dispatched

Completed stages show their date, so you can see exactly where a gown is and when each step happened. Orders also show a plain-language flag when a delivery date is getting tight against the wedding. A deferred-size order shows Size to be confirmed until you've confirmed it — see Placing an order.

Notifications

The bell in your portal header carries order updates — an order confirmed, in production, or dispatched — plus messages, announcements and loan reminders. You're emailed when an order is confirmed, dispatched or cancelled. Open the bell to see the feed and mark items read.

Reference images

Attach images or PDFs to any order — a sketch, an inspiration photo, a fitting note. The studio sees them alongside the order, and they're forwarded with the production spec.

Reordering

Ordered a style before? Reorder rebuilds a past order into a fresh basket at current prices, ready to adjust and submit — perfect for a repeat gown or a sample. You'll find it on any past order and under Order again on the collection.

Amendments & messages

Need to change something, or have a question about a specific gown? Raise an amendment request or a message on the order, so the conversation stays with the order rather than lost in email. You can request an amendment or a cancellation yourself within 7 days of submitting; after that, message the studio.

When the studio amends an order — adds a customisation you've agreed, changes a price, applies a discount — you're notified in the portal, the order shows the updated lines and total, and any amendment request you'd raised is cleared.

For anything that isn't about one order, Messages in your portal is your ongoing conversation with the studio.

Loans

Samples you've borrowed appear under Loans, with their return date and current state — requested, approved, out on loan or returned. You can withdraw a request until the studio approves it. See Sample loans.

Related

• Order statuses — what each stage means
• Notifications & messages — who hears about what, and when
• Your invoices — the money side