FAQ
Quick answers to common questions about Labels.io.
Is Labels.io visible to my retailers?
No. Your portal runs on your domain, in your branding, with your logo, colours and typography on the site, emails and order documents. Labels.io stays invisible.
Can my retailers see each other's orders or prices?
Never. Each stockist sees only their own orders, prices, invoices and brides. It's enforced in the database on every request, not just hidden in the interface.
How do prices stay correct?
A single pricing engine computes every order from your current price lists — per-retailer discount, VAT, size surcharges and option charges — and re-prices each line on the server at submission. A retailer can't submit a stale or edited price.
Do I have to re-type my catalogue?
No. We import your existing line sheet — products, per-size pricing, option charges, colours and photography — during onboarding, so your launch data is exact. After that, you edit everything in the studio.
Can I run it myself without a developer?
Yes. Products, prices, retailers, delivery rules, orders and invoices are all managed from the studio. No developer, no support ticket.
Does the factory see prices?
No. The factory queue shows what to make and the ship-by date, never money.
Can I get my data out?
Yes. Your data is always yours — export your orders to CSV any time, with no lock-in.
How do payments work?
Invoicing is manual reconciliation: the studio raises invoices from confirmed orders and records payments as they arrive. Retailers settle with you directly on your agreed terms — there are no card rails to set up.
Still need help?
Can't find an answer? Get in touch — we're on hand, especially through your pilot.