Portal settings

Studio → Settings holds the switches your portal runs on. Everything here is editable by your team, any time, with immediate effect.

Delivery days & lead times

• Delivery days — the weekdays you dispatch on
• Lead times & charges — each delivery band's charge (Standard, Rush, Deferred, and so on), added once per order when a retailer picks that speed. With the USD price list on (see Currencies) each band gains a second $ column: a band left blank in dollars is simply not offered to US stores; Standard is always available.

See Delivery & lead times for how the bands drive every order's estimated delivery date.

Company details

Your registered company name and company number, printed where a document needs them.

New-order alerts

Where the studio is emailed when a retailer submits an order — the full spec with pricing, so you can review from the inbox. Add one or several recipients (comma- or newline-separated); leave blank to turn alerts off. The retailer always receives their own acknowledgement.

This address does more than new orders: it's where loan requests, stockist messages, deferred-size confirmations, bespoke requests and the stockist's answers to your quotes are emailed, it's printed as your contact in the footer of every portal email, and it's the Reply-To — so a stockist who replies to any portal email reaches your studio, not the platform.

Production tracking

How an order moves once it's confirmed — pick the way your studio and factory actually work:

• Simple (the default) — your studio moves orders: Submitted → Confirmed → With production → Dispatched. For brands whose factory works from the emailed spec and doesn't log in.
• Detailed — your factory logs in and moves orders through Cutting and Quality check as well; the studio can still step an order.

You can switch at any time; existing orders keep their place. See Order statuses.

Automatic progression

Two optional timers sit under Production tracking:

• Move to With production after N days — confirmed orders move on by themselves (0 = off). Includes deferred-size orders. Jane Aston uses 14.
• Ask the factory every N days — a one-click "in production? Yes / Not yet" email to your factory address, repeated up to three times (0 = off).

"Orders need attention" emails

The daily deadline alert can be noisy when the same orders sit at risk. Under Production tracking choose only when the list changes (the default — plus a reminder after seven quiet days), once a week, or off. The dashboard's Needs-attention list is unaffected.

Factory orders

The factory address(es) that receive the production spec when you confirm an order. Several recipients are fine. Leave blank to turn the auto-send off — you can still email any order manually from its page.

• How orders reach the factory — one spec per order, sent on confirmation (the default), or bundle a stockist's orders into one shipment: confirmed orders wait under Orders → Send to factory until you group them under one DOC number and send a single spec.
• Show prices on the factory copy — off means a price-masked cut sheet; on adds line prices, itemised charges and order totals for a factory that keys the money into its own system.

Every spec carries the order's unique Order ID and a possible-duplicate warning when another live order for the same stockist looks the same. See Orders & production.

Invoicing

• Bank details — printed on every invoice, so stockists know where to pay
• Default deposit % — used when a retailer has no deposit of their own
• Default payment terms — days until due, again overridable per retailer

Per-retailer deposit and terms are set on the retailer record and win over these defaults — see Managing your retailers.

Currencies

Which price lists your stockists are priced from. Two modes:

• One price list, in pounds sterling (the default) — every stockist is priced from your catalogue in GBP, with their own discount and VAT rate.
• GBP, plus a static US-dollar price list for export stockists — stockists you mark USD see only the dollar prices you set per style, customisation and delivery band. It is a list you write, never an exchange-rate conversion, so a US store's price doesn't move when the pound does.

Switching the USD list on reveals a block of USD settings:

• Split-style construction charge $ — the dollar fee for a split-style gown (bodice from one style, skirt from another). Leave it blank and split-style gowns aren't offered to US stores.
• Bank details for USD invoices — the remittance block printed on dollar invoices (ACH, wire, or your GBP account with "pay in USD" instructions). Blank means the GBP bank details are used.
• Export note on US documents — one sentence printed on every USD order document, invoice and factory spec. The default reads Export sale — no UK VAT. Shipping and any import duties are added to your invoice. — this is where you say who carries duty.

The block also counts how many styles and customisations still have no dollar price, with a link to Products → Export price list where you set them. See Pricing & terms for how a US store is priced and Managing your retailers for marking a stockist USD.

Sign-in page image

The picture beside the sign-in form. Upload a tall image (at least 1600 px on the long side); without one, the photo of your hero gown is used. Use the hero gown instead goes back to that.

Colour palette

The colours your label sells in, spelt the way you want them everywhere — "Ivory", "Warm Ivory", "Ivory / Nude" (lace / lining). With a palette set, the product editor offers Add colour from palette on every style and tidies any typed name to the palette spelling when you save, so one colour never appears under three names. The swatch is optional. Leave the list empty and colours stay free text on each style. See Catalogue.

Order flags

The kinds of flag your team can put on an order, such as Chase factory, Problem or Watch. The first one is used by the quick ☆ on the Orders list. With no list you get a single Flagged. Flags and their notes are only ever seen by your team. See Orders & production.

Bespoke orders

Lets stockists ask for a one-off gown on one of your styles, which you price by hand. Off by default.

• Offer bespoke requests adds a third order type beside Bride Order and Sample Order. A stockist sends a brief and photos, you send a quote, and nothing is made until they accept it.
• Name on the button is shown as "name Order" in the configurator. The default is Bespoke; the factory always sees "Bespoke".
• Usual lead time (weeks), from 4 to 52 (default 18). Shown to stockists, and used as the delivery date on a new quote. You can change the date on every quote.
• Introduction for stockists (optional), up to 600 characters, shown at the top of the bespoke form, for example what you can and can't change.

Turning it off stops new requests; any already sent can still be priced and confirmed. See Bespoke orders.

Option pricing

The charges for made-to-order options (lining, boning, made-to-measure and the rest) are editable here without touching the catalogue. Changes apply to the next order; historic orders keep the prices they were placed at.

Loan pricing

Sample loans carry a flat charge per loan — one figure per dress for a bride try-on and one per box for a designer weekend or trunk show, ex VAT, with no trade discount. The platform defaults are £40 and £70; we set your own figures when your label goes live, and can change them for you any time. Loans are priced in pounds only: a stockist on the USD price list sees a note on their Loans page instead of the request form, and asks you to arrange one. See Sample loans.

Elsewhere in Setup

Settings sits in the Setup group of the studio sidebar alongside:

• Team — invite colleagues into the studio. See Licence & team.
• Domains — your custom portal address. See Your brand & domain.
• Terms — your trading terms, which stockists accept before ordering.
• Licence — who has accepted the platform licence, and which version. See Licence & team.
• Notifications — switch each email on or off, edit the templates, and read the send log. See Notifications & messages.